Parts matched to the interval.
Finepart can supply the components required for upcoming scheduled service. Contact your Finepart representative to discuss a service agreement for your equipment.
Service & uptime
Keep precision
predictable.
Performance over the full machine life.Certified installation, preventive maintenance, remote expertise and original parts help protect availability and cutting quality.
Support hours07:00–16:00 CET
Monday to Friday
Typical first responseSame working day
May vary depending on time zone
Stocked spare partsOrder before 13:00
Normally shipped the same day when in stock
Lifecycle support
Built around
production continuity.
Finepart combines the machine, process knowledge and service discipline needed to keep Finecut performance stable—from commissioning to the next application.
Installation & commissioning
Certified installation, system verification and practical team introduction.
Remote expertise
Experienced support for operation, diagnostics and process questions.
Planned maintenance
Documented routines, inspections and original components before downtime occurs.
Service agreements
Structured service, software updates, support resources and predictable ownership.
Priority support
When production
stops, we respond.
Finepart gives production stoppages high priority. In most cases, the team can diagnose and resolve the issue by email, WhatsApp or telephone. With customer approval and an online machine connection, Finepart can also connect remotely to the Finecut system for diagnostics and support.
Report a production stop ↗Escalation path
- 01Finepart supportInitial diagnosis and remote assistance
- 02COOOperational escalation
- 03Responsible Sales ManagerCustomer and commercial coordination
- 04CEOExecutive escalation when required
Online diagnostics
Start a TeamViewer
support session.
Finepart Support can connect to the Finecut system for remote diagnostics and troubleshooting. The machine computer must be connected to the internet, and the customer must start TeamViewer and provide the temporary access details.
Internet connection requiredConnect the Finecut machine computer before starting.
- 01Connect the machine
Connect the Finecut machine computer to the internet. Keep an operator available at the machine throughout the support session.
- 02Download and open TeamViewer
Use the official TeamViewer download page. If TeamViewer is already installed on the machine computer, open the existing application.
- 03Send the temporary access details
Email the TeamViewer ID or session code and the temporary password, together with the machine serial number and a short description of the issue, to Finepart Support.
- 04Keep TeamViewer open
Finepart Support will agree the connection timing with you. Do not close TeamViewer until the remote session has been completed.
Send the details only to support@finepart.com. Use temporary session credentials and share them only when remote support has been agreed with Finepart.
Additional ownership protection
Extended
warranty.
Finepart offers an extended warranty for one additional year or 1,800 operating hours, whichever occurs first. It can be renewed subject to Finepart's assessment and applicable warranty terms.
1 yearMaximum extension period1,800 hMaximum operating time
Eligibility requires Finepart original spare parts and recommended consumables. Scheduled service and any repairs must be performed by technicians certified by Finepart. The signed quotation and warranty terms govern final coverage.
Request an extended warranty review ↗High-pressure pump500 h
Preventive service interval
Finecut machine1,500 h
Preventive service interval
Production supportGlobal
Finepart and certified partners
Plan before the counter expires
Service parts ready.
Downtime reduced.
Finepart offers service packages for the planned 500-hour pump service and 1,500-hour Finecut service. Order the next service components well in advance to reduce the risk of an unplanned stop.
The machine helps you plan.
Follow the service schedule and the Total Productive Maintenance instructions installed in the Finecut system. Finepart does not know how many hours your machine runs each day, so book service in good time.
Support closer to production.
Finepart continuously develops regional service partnerships as markets establish the technical and economic basis for local support. Finepart Academy can also train and certify suitable customer personnel.
Spare-parts dispatch
In stock.
On its way.
Stocked spare parts ordered before 13:00 CET are normally shipped the same working day. Orders received after 13:00 are normally shipped on the next working day.
Unusual or non-stocked components are handled case by case, and the applicable lead time will be confirmed with the customer.
Request spare parts ↗Installation, FAT & SAT
Verified before shipment.
Verified after installation.
Each Finecut system follows a defined acceptance path to confirm functionality and performance before and after transport.
Factory Acceptance Test
A separate FAT is performed for each system. Customers are welcome to witness it. If the customer does not travel to attend, Finepart documents and communicates the results for approval.
Typically completed within one daySite Acceptance Test
A separate SAT is conducted at the customer's facility after installation to verify that the system has maintained its functionality and performance after shipment.
Typically completed within one dayCustomer-specific parts or applications can be included in FAT or SAT when agreed in advance and quoted separately for the relevant system.
Your service contacts
Direct access.
Practical expertise.
Finepart coordinates global support, service and installation from Sweden, supported by selected service partners when appropriate.
One support ecosystem
Knowledge, parts
and service together.
Maintenance works best when trained people use the correct procedures, original spare parts and consumables matched to the installed system.